Shipping & Returns
Shipping Policy
At Nucla Studio, we offer free shipping for all orders within the United States. We take great care in packaging your items to ensure they arrive in perfect condition. If you have any questions about our shipping policy, don't hesitate to contact us.​
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One business day processing time on most orders received Monday through Friday*. Orders received on Saturday or Sunday will ship on Monday. Orders will arrive within 2-5 business day. Tracking number included on every order over $9.99. Choice of carrier is at our discretion.
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*Large prints, 16x24 and above or 12x18 framed prints and above, take 3-5 business days to process.
Return & Exchange Policy
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 14 days of receiving it and we'll do our best to make it right. Please note that personalized items, prints 16x24 and above or 12x18 framed prints and above are final sale and cannot be returned. If you have any questions about our return and exchange policy, don't hesitate to contact us.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.